On-Trip Help

This is almost always a safety interlock.

• Turn the engine OFF and remove the key (some units disable awning with ignition on).
• Confirm the house battery is ON (battery switch / disconnect).
• If you’re on battery power, start the generator or plug into shore power to ensure enough voltage.
• Try again while holding the button for 3–5 seconds (some controls need a steady press).

Still stuck? Send us a quick photo of the awning control panel so we can guide you fast.

Motorhomes commonly require several safety conditions before slides operate.

• Put the RV in PARK.
• Set the parking brake.
• Make sure the engine is OFF (some models require ignition off).
• Confirm the house battery is ON and voltage is sufficient (plug in or start generator if needed).
• Check that the step is fully retracted (some units interlock slides/steps).

If you hear a click but nothing moves, it’s often low voltage — plug into shore power or start the generator and try again.

• Confirm the shifter is fully in PARK (wiggle and re-seat it).
• Check the chassis battery isn’t low (headlights dim = likely low).
• Turn off big loads (A/C, microwave) and try again.
• If there’s a battery boost switch, hold it while starting (if equipped).

If it still won’t crank, text us a quick video of the dash when you turn the key.

Most “no power” issues are one of these:

• You’re not connected to shore power and the generator is off.
• A GFCI outlet tripped (press RESET on the GFCI).
• A breaker tripped in the electrical panel (flip off then back on).

Quick check: If lights still work but outlets don’t, it’s usually shore power / generator / GFCI.

• Make sure the fuel tank is above ¼ (many generators shut off below this level).
• Hold the start switch for 3–5 seconds (some need a steady hold).
• Turn off big loads (A/C, microwave) before starting.
• Check the generator breaker (if equipped) and reset.

Text us a photo of the generator hours panel / controls if it still won’t run.

• If you’re connected to city water, the pump can be OFF — that’s normal.
• If using the fresh tank, ensure the pump switch is ON and the tank has water.
• Run a faucet for 10–20 seconds to purge air after switching sources.

If the pump runs but no water flows, a valve may be closed — contact us and we’ll walk you through your unit.

• Give it time: fridges can take 8–12 hours to fully cool.
• Confirm it’s set to the correct mode (electric/auto/propane depending on unit).
• If on electric, make sure you have shore power or generator running.

If it’s warm after 12 hours, text us a photo of the fridge control panel.

• Confirm the 7-pin plug is fully seated.
• Make sure your brake controller is powered on and set correctly.
• Check your vehicle fuses (common after a plug was partially connected).

If you’re unsure, stop and contact us — we’ll get you set safely.